Returns and Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at sales@bemarivovanillausa.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return address provided.


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

Please note that Bemarivo Vanilla USA are unable to issue a refund however, we aim to accept all exchanges.  After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.


EXCEPTIONS    


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


Please Note

      

     ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS


If you have any questions concerning our return policy, please contact us at: 

sales@bemarivovanillausa.com 

 

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703-936-7950

4445 Corporation Lane, Suite 264, Virginia Beach , 23462 USA

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